FAQ

How to change meeting times and days.
To change the meeting time or days: Login as admin at www.livekingdomhall.com Select the congregation that you wish to adjust. Adjust the time or day. ...
Sat, 19 Jan, 2019 at 3:12 PM
Is it normal to have a streaming delay?
We are using the HLS protocol for live video streaming as it provides excellent quality.  HLS uses a packetized content distribution model that cuts and the...
Sat, 19 Jan, 2019 at 7:56 PM
Why am I getting an error message when attempting to watch the live video?
Error codes such as 232404, 102630, 232001 are an indication that your browser player cannot connect to a video source.  This is not something you have much...
Thu, 28 Feb, 2019 at 7:51 PM
Our congregation is no longer visible or unpublished with review pending.
The congregation listing may change to an unpublished or review pending state and no longer be visible.   When a congregation goes to an unpublished state a...
Sun, 10 Feb, 2019 at 12:24 PM
What equipment do we need to have phone tie in?
The friends without internet can dial in directly to your high quality audio stream by making a local telephone call.  The phone channels we use are not con...
Sat, 16 Mar, 2019 at 5:06 PM
What platforms do you support?
All modern browsers can view and listen to the video and audio online. In addition there are apps for: Roku Android iOS
Sun, 10 Feb, 2019 at 1:04 PM
What is your privacy policy
The privacy policy is found at https://livekingdomhall.com/cms/privacy-policy
Tue, 19 Feb, 2019 at 12:11 AM
I am not getting the email for the count or signup or password reset.
You are trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email in your inbox.  Or the count email...
Wed, 27 Feb, 2019 at 10:43 PM
Where can I find my invoice receipt?
Invoices and orders can be found and reprinted by logging in as the administrator.  Select My Account Select Order Summary Select the invoice view icon
Sun, 24 Mar, 2019 at 6:17 PM
How much data does streaming video use?
Here's how the streams break down on average for the viewer. Low quality video is very low-quality.  240p or 320p. Low-quality settings will use ab...
Sun, 24 Mar, 2019 at 6:46 PM